Refund policy

QRDGAME Return & Refund Policy

1. Free Return & Exchange within 14 Days
   If your product has any quality issues or hardware defects (excluding human damage) within 14 days after receipt, please contact us for a free return or exchange. We will assist you through the process quickly and smoothly.

2. After 14 Days - Limited Warranty
   For returns or exchanges requested after 14 days, we reserve the right to reject claims caused by human damage or non-quality-related faults. Please use your controller carefully to avoid any damage.

3. Lifetime Warranty on Software & Firmware
   We provide lifetime technical support for software and firmware issues. If you encounter any functional abnormalities or software glitches, please contact our customer support anytime for assistance.

4. Shipping & Non-Quality Issues
   Due to international shipping costs and limitations, products cannot be returned or exchanged for reasons unrelated to quality or functional defects. Please read the product description carefully before purchase.

5. Refund Process
   Upon approval of your return, please send the product back in original condition with all accessories. After we receive and inspect the product, the refund will be processed within 24 hours to your original payment method.

 

Contact Us

• If you have any questions about returning your item, please contact us at support@qrdgame.com.

Applicable Countries/Regions

• Angola, Argentina, Austria, Australia, Belgium, Brazil, Belarus, Canada, Switzerland, Ivory Coast, Chile, Cameroon, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, Algeria, Ecuador, Estonia, Spain, Ethiopia, Finland, France, United Kingdom, Georgia, Greece, Hungary, Indonesia, Israel, Italy, Japan, Kenya, Kuwait, Lebanon, Sri Lanka, Lithuania, Luxembourg, Latvia, Morocco, Madagascar, Mauritius, Mexico, Malaysia, Mozambique, Nigeria, Nicaragua, Netherlands, Norway, New Zealand, Oman, Peru, Philippines, Poland, Portugal, Paraguay, Romania, Serbia, Russia, Saudi Arabia, Singapore, Slovenia, Slovakia, Thailand, Turkey, Ukraine, United States, Uruguay, South Africa, Zimbabwe.